ESEN
CLIPBOOM SUPPORT
Problems with your clips, payments or account?
Support runs through the app: open a ticket and someone from our team will reply within a few hours at most. Everything stays in one place and you can follow it until it's solved.
How to open a ticket
Open the app
Sign in at app.clipboom.io with your clipper account.
Tap «Soporte» (Support)
It's the fixed button at the bottom of the side menu. On your phone, open the menu first.
Tell us what's going on
Pick the category (Pagos = Payments, Campañas = Campaigns, Cuenta = Account, Técnico = Technical or Otro = Other), add a short subject and explain it. If you can, attach a screenshot: it gets solved much faster.
Follow it from there
We reply in the same ticket and you'll see it under «Abiertos» (Open). If it's a different problem, open another ticket.
Before you open one, check if it's this
Can't get into the app? Write to us from the contact page.